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    Ron Kaufman - Speaker - By Promotivate Speaker Agency

    Ron Kaufman

    Conference Speaker Ron Kaufman - By Promotivate Speaker Agency

    Ron Kaufman

    Meet the World’s #1 Customer Experience Guru (2018–2024). Discover unrivalled customer service and sales strategies from the NYT bestselling author of “Uplifting Service”.


    LeadershipandBusinessTransformation Sales BusinessGrowth

    Asia

    Singapore

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      Ron Kaufman

      The World’s Leading Authority on Building Enterprise-Wide Service Cultures and Customer Experience Transformations

      Core Intelligence Domain: Customer Experience & Service Culture
      Location: Singapore | Languages: English
      Representation: Represented globally by PSpeakers Global Intelligence

      Ron Kaufman is the world’s undisputed leading authority on building enterprise-wide service cultures and driving customer experience transformation. For over three decades, he has advised multinational corporations, governments, and global brands on how to architect sustainable service ecosystems that drive measurable bottom-line results, foster unwavering customer loyalty, and elevate employee engagement. Acting as a strategic partner to C-Suite leaders, Kaufman does not merely inspire; he equips organisations with proprietary frameworks designed to shift corporate paradigms from transactional service to transformative relationship-building.

      Strategic Foresight and Proprietary Frameworks

      At the core of his methodology is the globally renowned UP Your Service framework, a structured, data-backed approach to embedding service excellence into the very DNA of an organisation. This architecture allows companies to scale customer experience initiatives rapidly across diverse geographies and cultures. Kaufman’s strategic foresight focuses on viewing service not as a departmental function, but as a holistic leadership imperative that dictates market positioning and long-term commercial viability.

      His insights have been highly sought after by industry giants, including Singapore Airlines, Changi Airport, Microsoft, Marina Bay Sands, and Johnson & Johnson. He has also operated at the macroeconomic level, collaborating with government agencies to elevate the service reputation of entire nations.

      Major Professional Achievements

      • Author of the New York Times Bestseller: Wrote Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet, widely regarded as the definitive blueprint for service architecture.
      • Founder of UP Your Service: Created a global consultancy and education firm that delivers scalable service culture programmes to Fortune 500 companies in over 50 countries.
      • Strategic Advisor to Top Global Brands: Guided the service transformations of globally celebrated service leaders, playing a pivotal role in shaping the operational strategies of Singapore Airlines and Changi Airport.
      • Prolific Thought Leader: Authored 14 additional books on service, business, and motivation, and frequently contributes high-level executive insights to publications such as Harvard Business Review, The Wall Street Journal, and USA Today.
      • Global Recognition: Ranked as the #1 Customer Service Guru globally by Global Gurus and honoured with the ultimate speaking accolade by the National Speakers Association.

      Primary Speaking and Masterclass Themes

      • Leading the Service-Focused Organisation: A strategic masterclass for C-Suite executives on how to align corporate vision, operational metrics, and employee behaviour to create an unstoppable service culture.
      • The Architecture of a Superior Customer Experience: Decoding the UP Your Service methodology to build resilient frameworks that continuously adapt to changing consumer expectations and technological disruptions.
      • Uplifting Service in a Digital World: Harmonising AI, automation, and digital platforms with the irreplaceable human touch to deliver hyper-personalised customer journeys.
      • Agility and Resilience in Global Service Delivery: How organisations can maintain uncompromising service standards during periods of rapid scaling, global expansion, or macroeconomic volatility.
      • Turning Service into an Unfair Competitive Advantage: Strategies to outmanoeuvre competitors by transforming service from an operational cost centre into a primary driver of revenue, retention, and brand equity.

      Key Takeaways

      • Actionable, C-level insights on restructuring organisational silos to foster a unified, enterprise-wide commitment to exceptional service delivery.
      • Direct access to the proprietary UP Your Service architectural blueprint, providing leaders with a measurable path to cultural transformation.
      • Strategic methodologies to calculate and capture the precise ROI of service transformation initiatives.
      • Proven techniques to empower frontline staff and middle management, shifting their mindset from reactive problem-solving to proactive value creation.
      A PSpeakers Global Intelligence Briefing
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      • “We worked with Ron over an 18 month period to deliver his programs throughout our business. During this time we found Ron to be a superb catalyst for change, inspiring all those around him to up their game and put the customer at the center of all they do. His secret lies in his infectious enthusiasm, simple ideas superbly delivered and his ability to connect.”

        Richard Bolton, CEO/Managing Director at ELQ Hypotheken NV

        • Ron Kaufman “We worked with Ron over an 18 month period to deliver his programs throughout our business. During this time we found Ron to be a superb catalyst for change, inspiring all those around him to up their game and put the customer at the center of all they do. His secret lies in his infectious enthusiasm, simple ideas superbly delivered and his ability to connect.”
        5 / 5

      • “Ron set the tone for the conference by immediately connecting with our audience. Schlumberger is committed to excellence in customer service for our external clients and Ron’s taught us the importance of customer service internally. At the conclusion of the event, we now feel we have a better plan for implementation and are excited about the benefits that his education has provided.”

        Stephanie Cox, Vice President Human Resources at Schlumberger

        • Ron Kaufman “Ron set the tone for the conference by immediately connecting with our audience. Schlumberger is committed to excellence in customer service for our external clients and Ron’s taught us the importance of customer service internally. At the conclusion of the event, we now feel we have a better plan for implementation and are excited about the benefits that his education has provided.”
        5 / 5

      • “It’s with ease and actual honor to be able to recommend Ron’s work. When you have a model that is simple in its approach, yet delivered and communicated with such abundant passion & enthusiasm, it’s by no means a coincidence that Ron is a ‘World Leader’ in the field of Service and Customer Experience. Ron’s engagement with an organization is sincere, honest and genuine to the point that you don’t just ‘feel’ that he cares about your success as a company or an individual, you ‘know’ 100% for sure that he feels your pain and shares your determination for success.”

        Kevin Goodburn, SVP Consumer Banking & Head of Customer Experience at First Gulf Bank

        • Ron Kaufman “It’s with ease and actual honor to be able to recommend Ron’s work. When you have a model that is simple in its approach, yet delivered and communicated with such abundant passion & enthusiasm, it’s by no means a coincidence that Ron is a ‘World Leader’ in the field of Service and Customer Experience. Ron’s engagement with an organization is sincere, honest and genuine to the point that you don’t just ‘feel’ that he cares about your success as a company or an individual, you ‘know’ 100% for sure that he feels your pain and shares your determination for success.”
        5 / 5

      • “Our last meeting featuring Ron Kaufman was a great success. There was a tremendous level of energy in the room and everyone left with new tools and ideas to use in their businesses and personal lives.”

        Gary Anzalone, CEO Club of New York City

        • Ron Kaufman “Our last meeting featuring Ron Kaufman was a great success. There was a tremendous level of energy in the room and everyone left with new tools and ideas to use in their businesses and personal lives.”
        5 / 5

      • “We were inspired by the powerful principles of service excellence that Ron Kaufman taught us. Our heads are buzzing with ideas on how we could implement them in Valamar. The workshop has really given us wings and has also shown us where we want to go.”

        Ivana Budin Arhanić, Management Board Member, Valamar Adria Holding

        • Ron Kaufman “We were inspired by the powerful principles of service excellence that Ron Kaufman taught us. Our heads are buzzing with ideas on how we could implement them in Valamar. The workshop has really given us wings and has also shown us where we want to go.”
        5 / 5

      • “Ron is truly passionate about educating others on uplifting service and really opened our eyes to the little things we can change in our approaches that add tremendous value to ourselves and others.”

        Sandra Leung Li, Google

        • Ron Kaufman “Ron is truly passionate about educating others on uplifting service and really opened our eyes to the little things we can change in our approaches that add tremendous value to ourselves and others.”
        5 / 5

      • “I have never seen anyone put so much valuable information in such a short period of time and do it so delightfully.”

        Paul Snider, Program Committee Chair, Harvard Business School Alumni Association

        • Ron Kaufman “I have never seen anyone put so much valuable information in such a short period of time and do it so delightfully.”
        5 / 5

      • “Ron joined us at our annual Beeline Customer Conference to share his incredible message and experience surrounding Customer Service cultures. Ron is one of the most dynamic, engaging and motivating presenters I have seen. Our team is using many of his concepts and practices to continually improve our Customer Service model. Ron is a must see!”

        Mike Wachholz, Global President at Pontoon

        • Ron Kaufman “Ron joined us at our annual Beeline Customer Conference to share his incredible message and experience surrounding Customer Service cultures. Ron is one of the most dynamic, engaging and motivating presenters I have seen. Our team is using many of his concepts and practices to continually improve our Customer Service model. Ron is a must see!”
        5 / 5

      • “Ron provided a 150 minute power session on Customer Service to around 800 delegates and the results were "Unbelievable"! We have had excellent feedback that has included delegates noting that Ron really understood our market place and business. To this end, I must say that Ron did his homework well and presented his material in a contemporary context that incorporated numerous references to the issues of the day.”

        Brad Fox, CEO at Association of Financial Advisers

        • Ron Kaufman “Ron provided a 150 minute power session on Customer Service to around 800 delegates and the results were "Unbelievable"! We have had excellent feedback that has included delegates noting that Ron really understood our market place and business. To this end, I must say that Ron did his homework well and presented his material in a contemporary context that incorporated numerous references to the issues of the day.”
        5 / 5