Mark Levy

Mark Levy

Pioneer of the Modern Employee Experience & Former Head of EX at Airbnb

Core Intelligence Domain: Employee Experience
Location: San Francisco, USA | Languages: English
Representation: Represented globally by PSpeakers Global Intelligence

Mark Levy is globally recognised as the foundational architect of the modern Employee Experience (EX) movement, having fundamentally redefined how global enterprises engage, retain, and inspire their workforces. As the former pioneer and Head of Employee Experience at Airbnb, Mark orchestrated a paradigm shift by transitioning traditional Human Resources into a holistic, culture-first EX function. His proprietary frameworks centre on creating a profound sense of “Belonging” within the workplace, ensuring that the employee journey mirrors the customer journey. Today, he leverages his strategic foresight to advise C-suite leaders and boards worldwide, guiding them through complex organisational transformations and equipping them to thrive in the rapidly evolving future of work.

Throughout his distinguished career, Mark has consistently demonstrated how purpose-driven company culture drives measurable commercial success. During his tenure at Airbnb, his innovative strategies resulted in the company being named the #1 Place to Work by Glassdoor. He successfully integrated recruiting, human resources, facilities, internal communications, and food programmes into a unified Employee Experience ecosystem. Beyond Airbnb, Mark has brought his visionary leadership to highly regarded brands, including serving as Vice President of Employee Experience at Allbirds, and holding senior international leadership roles at Gap Inc., Levi Strauss & Co., and Best Buy.

Currently, Mark operates as a highly sought-after strategic advisor, partnering with venture capital firms, high-growth startups, and established multinational corporations. He assists leadership teams in unlocking their organisation’s full potential by fostering two-way engagement, scaling culture during periods of hyper-growth, and aligning corporate purpose with day-to-day operational realities.

Professional Trajectory & Strategic Achievements

• Pioneer of Employee Experience: Conceptualised and launched the first fully integrated EX function at Airbnb, establishing a blueprint now adopted by Fortune 500 companies globally.
• Award-Winning Culture Architect: Instrumental in driving Airbnb to the #1 spot on Glassdoor’s Best Places to Work list through the creation of a holistic “Belonging” framework.
• Executive Leadership at Global Brands: Served as VP of Employee Experience at Allbirds, alongside major international HR leadership roles at Gap Inc., Levi Strauss & Co., and Best Buy.
• Global C-Suite Advisor: Consults for top-tier enterprises, accelerators, and VC firms on scaling organisational culture, managing remote and hybrid workforces, and embedding diversity, equity, and inclusion (DEI) into corporate DNA.
• Architect of the Two-Way Workplace: Developed actionable methodologies that shift the employee-employer dynamic from transactional to a mutually beneficial, mission-driven partnership.

Key Speaking Themes

• From HR to Employee Experience: Redesigning traditional human resources to treat employees like customers and build a unified, high-performing workplace ecosystem.
• Creating a Culture of Belonging: Strategic methodologies for fostering inclusivity, psychological safety, and connection in modern corporate environments.
• The Future of Work & Organisational Transformation: Navigating the complexities of hybrid work models, AI integration, and evolving employee expectations.
• Scaling Culture During Hyper-Growth: How fast-growing companies can maintain their core values, purpose, and community whilst expanding globally.
• Purpose-Driven Leadership: Empowering managers to lead with empathy, transparency, and a commitment to holistic employee well-being.

Key Takeaways

Audiences engaging with Mark Levy gain unprecedented access to the frameworks that built some of the world’s most admired corporate cultures. Leaders will leave with actionable strategies to dismantle organisational silos, redesign the employee journey to mirror the customer experience, and cultivate an authentic culture of belonging. By implementing Mark’s pioneering insights, organisations can significantly enhance talent retention, boost productivity, and ensure long-term commercial resilience in an increasingly competitive global talent market.